Coronavirus (COVID-19) Update

Our website is open but with reduced levels of service.We despatch once a week on a Thursday so please allow some additional time for your order to be processed. We also have a temporary address for any returns or exchanges.

Returns & Exchanges Information.

UPDATE: 23rd April

We are not currently processing exchanges.

If you would like to exchange then please send back the unwanted item for a refund and reorder the new size online.

If exchanging, we recommend that you order the new size online as soon as possible as we are currently running low on stock. Refunds are currently taking one week to process once received. If you wait for your refund to be processed you may find the new size you want is no longer available. So please order the new item/size as soon as possible to avoid disappointment. 

Please send any returns to the following temporary address:

A Gavigan
84 Great Bushey Drive
London
N20 8QL
England

Please send any returns or exchanges on a recorded delivery service so you have a tracking number and proof of posting. We cannot accept responsibility for any items lost in transit.

Please allow 7 days for your return or exchange to be processed.

 

The information below is still relevant so please do take the time to read before sending any items to us.
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We are happy to exchange or refund any purchase within 30 days as long as the item has not been worn or soiled We do extend our returns period over the Christmas period to cover early purchases which then need to be exchanged or refunded.

Please note that we cannot refund or exchange trainers that have been worn at a dance class unless faulty.

If you need to return an item please include a copy of the delivery note sent with the original order.

Temporary Returns address (Valid while on reduced service levels due to Cov19):

A Gavigan
84 Great Bushey Drive
London
N20 8QL
England

Please include a copy of the delivery note or invoice which came with the parcel and note on it what action you would like us to take.

 

If you are returning from outside the EU then please mark the box and customs slip 'Returning to Manufacturer' to avoid delays and charges in customs. We DO NOT accept deliveries from FEDEX due to the high charges involved. If you prefer to send it via FEDEX then you will be responsible for the import charges and please note that the processing of your return will take 3 - 4 weeks longer than normal as we will have to wait until FEDEX confirm the import charges first before we can process your return.

 

The customer is responsible for the cost of return unless the item was sent out incorrectly or is faulty.

When returning incorrect or faulty items please note we will only refund return postage up to the value of the original postage paid for the order. Please, therefore, do not return items using a postage service such as an express courier service which costs more than the original outbound postage from us.

We do recommend that you send any return on a recorded delivery service as we are unable to exchange or refund until it is received by our returns department.

The postage cost of sending out replacements will be charged to the card used for the original order unless you specify otherwise. However, if you originally paid via Paypal then we will be unable to re-debit your account.

If you originally paid via Paypal then we will email you a payment link once we receive the return with the amount due for you to make the required payment online. Once this has been received we will process and despatch your exchange.

If the original item was sent out incorrectly or is faulty then the replacement item will be sent out postage free and the cost of returning it to us refunded to your card.

Top Tip: If you are in a hurry for the replacement item then we recommend that you reorder the correct item(s) from our website and then send the incorrect item back for a refund!


 

I just wanted to drop you a line and say a huge thank you for all the help you gave me last week, getting my daughter's shoes exchanged and sent back out. They arrived on Thurs , thanks to everyone who helped. You were all so helpful and your service is fantastic.

Kate - London
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