Delivery Time Information

How long will it take for my order to reach me?

We aim to hold all items in stock and the majority of internet orders are sent within 24 hours of receipt. If you want to ensure your order is despatched on the same day then we recommend that you place your order before 1pm via telephone (01895 808699) or online and indicate that it is urgent in the message box so we can prioritise your order.

If there is going to be a significant delay to your order then we will get in touch to advise you of this, at which point you can cancel or select another model.

Please be aware that we only despatch parcels Monday - Friday and that no parcels are despatched on Bank Holidays or over the weekend.

**For mainland you can upgrade to Special Delivery, which is a next day service. Please email or call us if you wish for us to despatch your order on this service. There will be an additional charge of £6.50 for this upgrade.

Below are estimated timescales for delivery;

 

UK Mainland Royal Mail Delivery

Royal Mail Tracked

2 - 3 working days

 

**Special Delivery

1 working day

Europe

Royal Mail Tracked service or Parcel Force

3-5 working days

Rest of the World

Royal Mail Service or Parcel Force

5-12 working days

 

Please be advised that this is only a guide and sometimes delivery times can take slightly longer.

Please note if you ask us to leave your order somewhere on your property (e.g. in the porch, hide under hedge) so no signature is taken, then you will not be able to claim for a lost parcel in the event of it going missing.

We are happy to comply with your instructions but we do recommend that if you are unable to sign for the parcel that you get it delivered to a friendly neighbour.

If you are not in then a ‘called while you were out’ card will be left.

You can then arrange to get it redelivered to your address or collect from your local post office or sorting office.

 

 

Thanks once again for being so helpful today & for sorting out the correct shoes for me. I am so very grateful to you for your kindness and brilliant service. You are wonderful representatives for your company. I shall be recommending you to all my friends who do the Zumba classes with me. You have all been a pleasure to deal with.

Cynthia - Harrow
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