Coronavirus (COVID-19) Update

Our website is open and we are now despatching worldwide 4 days a week, Monday — Thursday.

Returns & Exchanges

UPDATE: 15th September 2020

We are not currently processing exchanges.

If you would like to exchange then please send back the unwanted item for a refund and reorder the new size online.

Please send your return for a refund to:

UK Dance Trainers
PO BOX 973,
Wembley,
HA9 1FT

Please send any returns on a recorded delivery service so you have a tracking number and proof of posting. We cannot accept responsibility for any items lost in transit.

Please allow 2 days for your return or exchange to be processed.

 

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We are happy to refund any purchase within 30 days as long as the item has not been worn or soiled We do extend our returns period over the Christmas period to cover early purchases which then need to be exchanged or refunded.

Please note that we cannot refund or exchange trainers that have been worn at a dance class unless faulty.

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Please include a copy of the delivery note or invoice which came with the parcel and note on it what action you would like us to take.

 

If you are returning from outside the EU then please mark the box and customs slip 'Returning to Manufacturer' to avoid delays and charges in customs. We DO NOT accept deliveries from FEDEX due to the high charges involved. If you prefer to send it via FEDEX then you will be responsible for the import charges and please note that the processing of your return will take 3 - 4 weeks longer than normal as we will have to wait until FEDEX confirm the import charges first before we can process your return.

 

The customer is responsible for the cost of return unless the item was sent out incorrectly or is faulty.

When returning incorrect or faulty items please note we will only refund return postage up to the value of the original postage paid for the order. Please, therefore, do not return items using a postage service such as an express courier service which costs more than the original outbound postage from us.

We do recommend that you send any return on a recorded delivery service as we are unable to exchange or refund until it is received by our returns department.

The postage cost of sending out replacements will be charged to the card used for the original order unless you specify otherwise. However, if you originally paid via Paypal then we will be unable to re-debit your account.

If you originally paid via Paypal then we will email you a payment link once we receive the return with the amount due for you to make the required payment online. Once this has been received we will process and despatch your exchange.

If the original item was sent out incorrectly or is faulty then the replacement item will be sent out postage free and the cost of returning it to us refunded to your card.

Top Tip: If you are in a hurry for the replacement item then we recommend that you reorder the correct item(s) from our website and then send the incorrect item back for a refund!


 

'The overall service is great!'

Tanya - Belfast
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